Project Management Tools - FAQs

Project Manager .com offers refreshingly new Project Management Tools help you manage projects. You enter your tasks, time, expense and risk information and it tells you whether your projects are on track. It allows you to generate smart looking reports that show the status of your project. And it helps you to manage risks, issues and changes effectively.

The core features are the project dashboard, task scheduler, resource manager, intelligent reports and document store. They allow you to manage time, tasks, resources, changes, risks and issues. They also help you plan your projects, as well as monitor and control them.

It will help you in 3 ways:

• First, it will save you time because you don't have to spend hours with Excel spreadsheets and Word documents creating reports that show whether your project is on track. You can see at a glance whether the project is on track from the intelligent project dashboard provided.
• Second, no longer do you have to spend entire afternoons creating project reports for your Sponsor. The status reports included are simply stunning. They show the overall project status, the areas where you're behind and what you plan to do to keep on track. You can view, print or email them, at the drop of a hat.
• And third, your entire team can use it to collaborate on projects. You can all login (from anywhere, anytime) to see the status of your project, at the same time. You can collaborate on projects, share information and access documents, boosting the productivity of your entire team.

The software features provided are generic to all projects, in all industries. The people behind this exceptional tool set are experts in projects, and they have worked hard to make it applicable to projects of any size and type.

No other project management software tool set gives you the powerful set of features offered by this online application. It's smart, simple and intuitive to use. The dashboard and project planning features are totally unique in the market and reports provided are of top quality.

We are a real company with real people that have a vision of building the "best project management software in the world". Our company is called "Project Manager Online Ltd" and we're here with a sole purpose - to serve you. Our primary expertise is in online project management. Our team consists of software developers, testers, customer support staff and industry experts.

You pay a price per month for access to the project management tools. You don't download the project management tools. I guess you could say you're renting it. Like renting access to a car or a house, you rent access to software online. This means that you will always need access to the internet to access the software. When you pay, the same amount will be deducted from your credit card on a monthly basis unless you discontinue the service.

Yes. This type of business is termed "Software as a Service" (otherwise known as Saas) and a lot of papers have been written on the topic (for instance, read this paper). The reason why it's cheaper than traditional software on an on-going basis, is that we include all of the people, hosting and software development costs within the monthly fee. Other than this fee, the software will not cost you a cent to run it or administer it.

You can cancel your account at any time. Simply email us with your account details and the reason for the cancellation and we'll process your cancellation for you. It's as simple as that.

Unless you have been billed by mistake, then we have a no refunds policy. The reason is that we have a free 30 day trial period which allows you to sufficiently try out our service before signing up. As we bill on a monthly cycle you can cancel your account at any time.

No you can't download this software. It's purely available online. By making it available online, then we're able to issue new releases every 6 weeks, so that you've always got the latest version, and you're always running the latest that technology has to offer. If you were to download it, it would quickly become out of date.

By clicking on the "Free Trial" button on the home page, you can enter your details and register to get a free trial. Upon registration, you will immediately be granted access to the software application that contains 3 sample projects. You will have unrestricted access to the software application for 30 days, at which time you'll need to Sign up to continue using it.

To sign up, simply click on the "Sign Up" button on the home page. Complete your personal and payment details, and just like that you'll get immediate access to Project Manager .com permanently.

You can access it simply and easily by going to www.ProjectManager.com and clicking on the Login button in the top right hand corner. You will be directed to a login page where you can log in to access the software. This software can be accessed from any internet connected computer, in any country in the world. So you can login from anywhere, anytime.

Our security experts have used the latest technologies to secure your data. We have gained a Security Certificate from www.Digicert.com to prevent unauthorized access. We have separated your database from others on the server to ensure that one person cannot access another's data. And we have implemented tools to track usage, so that we can monitor your account every second of the day.

Our servers are hosted with one of the world's most reliable hosting centres, Liquidweb (see www.Liquidweb.com). They offer secure, reliable hosting in an A-Grade hosting centre. Our hosted servers are up for more than 99.5% of the time and most months average 100% up-time.

If you wish to close your paid account and obtain your project data, then simply email us and we'll get it to you. This applies to paid accounts only. In the coming months, we're implementing the world's first "online backup facility for project management". You'll soon be able to schedule backups of your own data and export it to Excel or other applications to access it offline. Coming soon...

Click on the Help menu to read the help for this online project management software. Every software feature is described in detail, helping you get the most from this powerful tool set.

Yes. We have completely integrated it with MS Project. You can import any MS Project Plan (in either 2003 or 2007 format) into Project Manager .com to populate your task list. You can then manage your tasks as you would using MS Project, with the added bonus of having the dashboard and reporting features to boot. And at any time, you can export your schedule to MS Project to send to your peers.